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|The following is a list of experiences mentioned by travel agents. These are actual questions that they received.|
I had someone who wanted to stay at the "Bob Newhart Inn" in Connecticut. When I explained that the inn was fictional, the customer became very irate and insisted, "I know it is real. I see them check in every week!"
I really did have someone ask for an aisle seat so that their hair wouldn't get messed up by being near the window.
A client called to inquire about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport infomation when she interrupted me with, "I'm not trying to make you look stupid, but Capetown is in Massachusetts."
A secretary called in looking for a hotel in Los Angeles. She gave me various names off a list, none of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought that LA stood for Los Angeles, and that New Orleans was a suburb of of L.A. Worst of all, when I called her back, she was not even embarrassed.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that that was not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
I got a call from a man who asked, "Is it possible to see England from Canada?" I said, "No." He said, "But they look so close on the map!"
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20 am and got into Chicago at 8:33 am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast.......she bought that.
A woman called and asked, "Do airlines put your physical description on your bag so they know who's luggage belongs to whom?"
I just got off the phone with a man who asked, "How do I know which plane to get on?"
A woman called and said, " I need to fly to Pepsi-Cola on one of those commuter planes."
A business man called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa.
A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at a loss for words.